Aga saga: why did the cooker firm give me such poor service?

As a loyal customer of 20 years I feel let down over costs and a needless ‘health check’

Aga let me know by email that my 23-year-old appliance’s regular service was overdue. I telephoned to arrange it but was dismayed by the attitude of the woman I spoke to, who said she had only been with the company for five months.

At first she said we would need a “health check” because our service was overdue but I told her I had only recently received a reminder email. She spoke to someone else and then confirmed we wouldn’t need the health check but that the cost of the service would be £315 (compared with £180 previously).

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