John Lewis to withhold 20% of service fees to some landlords

Retailer tells shopping centre owners their service charge rises are unacceptable

John Lewis is threatening to withhold up to 20% of the service charges it owes to some of its shopping centre landlords, in protest at “unacceptable” increases in annual service charges over the last few years.

Service charge payments cover non-rent items, such as heating, security, maintenance, marketing and staffing. John Lewis, which has about 20 stores in covered shopping centres, said it had resorted to the action to try to get its landlords to help stop the service charge increases.

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