UK wage growth accelerates as employment rate hits record high – business live

Rolling coverage of the Federal Reserve decision on US interest rates, and Jerome Powell’s first press conference as Fed chair Powell: Trade is becoming a risk to the outlookNewsflash: The Fed has hiked US interest rates to 1.75%Fed: The outlook has st…

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Moss Bros outfit delivery isn’t its strong suit

The firm failed to deliver on time, but denies any issue with its customer service

The gentleman’s outfitters Moss Bros invites bridegrooms to “start [their] forever looking [their] sharpest ever”. For some of its customers, however, the only sharpness is the pain when their hired suits fail to turn up in time.

Londoner Barry Koolen was supposed to be celebrating with friends on the night before his wedding. Instead, he was battling crowds in a shopping centre to buy an emergency outfit for the big day. With 18 hours to go until the service, Moss Bros’s hire division had failed to deliver two of the Ted Baker suits he had ordered for himself and three groomsmen. “I thought I had got organised super-early when we were fitted two months before the wedding day,” he says. “But two days beforehand when I was due to collect them, I was told the branch was closed and the suits would have to be couriered to me that afternoon.”

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Moss Bros could jilt me at the altar over my groomsmen’s get-up

I ordered eight suits for my wedding but the paperwork had on it the wrong suit and no bulk discount. Then more problems – and only four weeks to go

I hired wedding outfits for myself and my seven groomsmen from Moss Bros in London’s Regent Street, and we were measured in early January.

I selected a faded blue French Connection suit and was told it would be available for collection at my local branch in Ilford at the beginning of March, four weeks before the wedding.

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