Company fined £29.1m by FCA for mis-selling mobile insurance and advice serviceUp to 28,000 consumers who were mis-sold Carphone Warehouse’s Geek Squad mobile insurance and technical advice service could be due refunds after the company was fined £29.1…Read more
Watchdog’s finding is a terrible blow for a business built on the idea that it’s the punter’s friendRemember those sunny days of 2014 when the managements of Dixons and Carphone Warehouse unveiled their “genuine” merger of equals? The fit was perfect, …Read more
FCA says company trained sales force to push product to customers who were coveredCarphone Warehouse has been fined £29.1m by the City watchdog for mis-selling Geek Squad, a mobile phone insurance and technical support product.The Financial Conduct Aut…Read more
The mobile operator made a bad call when it switched me from Odeon to another chainI took up a broadband package with Carphone Warehouse at the end of last year and met all the conditions for a “free cinema for one year” offer clearly advertised as val…Read more
House of Fraser is the latest to join a growing number of well-established brands in troubleHouse of Fraser: full list of 31 stores under threat of closureBattling difficult conditions on the high street, a string of retailers and restaurant groups hav…Read more
Information Commissioner’s Office fines company £400,000 for ‘concerning’ security issues following investigation of hack of 3m customers’ data
The ICO described the “number of distinct and significant inadequacies in the security arrangements” of Carphone Warehouse as “striking”, and said that it was “ particularly concerning that a number of the inadequacies related to basic, commonplace measures”.Read more
Disappointing half-year profits have laid bare the different fortunes of the combined companies
The combination of Dixons and Carphone Warehouse was billed as “a genuine merger of equals” back in May 2014, in the sense that the two sets of shareholders each got 50% of the new company. In every other respect, however, the merger now looks completely lopsided.
The Dixons electricals side has enjoyed a great run, defying predictions it would be overtaken by Amazon or even AO World. Like-for-like sales in the half-year to the end of October improved 7%. At Carphone, however, the formula looks broken.Read more
Investors should welcome Sir Charles’s decision to get more involved as chairman but there may be short-term financial pain
You can understand why Sir Charles Dunstone might think it a good idea to drop the non-executive lark and get busy as chairman of TalkTalk. In May 2015, his 31% stake was worth £1.17bn but now, after the plunge in the share price from 400p to 168p, the value has fallen to £500m. That is a strong incentive to spend less time on the yacht.
There is no suggestion that the departing chief executive, Dido Harding, is being pushed out against her will. She has done seven years in the post since TalkTalk demerged from Carphone Warehouse (total shareholder return for TalkTalk in that time, including dividends, has been 79%) and the pair were singing in harmony on Wednesday. Dunstone was lavish in his praise.Read more
Preparation is key to bagging the best Black Friday deals, so try this handy guide to what’s on offer in the UK
The UK is preparing for what could be its biggest Black Friday yet on 25 November, as the US import becomes a fixture on this side of the Atlantic. So what deals have retailers got in store for shoppers? Here’s an A-Z round-up.Read more
The group, which included leaders of 50 of the FTSE 100, outlined their support for Britain in the EU in a letter to The Times
A late plea for voters to back the remain option in this week’s EU referendum has been issued by 1,285 business leaders who say in a letter to The Times that Brexit would damage Britain’s economy.
Smaller businesses and employers would be particularly vulnerable to any economic shock as a result of a leave vote, according to its signatories, who include the leaders of 50 of the FTSE 100 companies.Read more