Ryanair cuts baggage and boarding pass fees in bid to improve customer service

Airline announces first measures to back up chief executive Michael O’Leary’s pledge to ‘not unnecessarily piss people off’

Ryanair has followed up its pledge to “not unnecessarily piss people off” by cutting some of its most excessive charges, including baggage fees and penalties for not printing a boarding pass.

The first concrete measures announced since chief executive Michael O’Leary made a Damascene conversion to better customer service will also include more tolerance of minor booking errors, fewer irritating announcements onboard and allowing passengers a second small piece of hand luggage with them on the plane.

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World’s largest cut diamond – the Pink Star – expected to fetch at least £37m

Sotheby’s believes 59.60-carat gem, mined in Africa in 1999, will break £28.5m record set by Graff Pink three years ago

“It is difficult to exaggerate how rare this is,” said David Bennett, as the largest pink diamond that has ever been graded went on display – one that, up close, glints in the light like fireworks.

Called the Pink Star, it is also likely to be the most valuable diamond there has ever been when it goes up for auction next month in Geneva. On Thursday, Sotheby’s auction house put the diamond on display in London, estimating that the 59.60 carat gem would be sold for more than £37m. If that happens, it will easilybreak the auction record for any jewel sold, set by the Graff Pink, which was bought for £28.5m in 2010.

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EE cuts cost of 4G access in move likely to be followed by O2 and Vodafone

‘Aggressive’ price drop is likely to hasten the update of superfast mobile internet access

EE has cut the cost of access to its 4G network, offering handset plans from £19 a month in what one analyst calls an “aggressive” move that rivals are likely to follow.

Similar cuts at O2 and Vodafone are now likely, and will hasten the spread of superfast mobile internet access. This is despite the fact that their 4G networks, which launched nine months after EE’s, are still in the early stages of rollout and remain far from nationwide.

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China to invest millions in Manchester airport development

Beijing Construction Engineering Group in joint venture to build £800m ‘airport city’ which could create 16,000 jobs

Chinese investors will pump millions of pounds into the £800m development of Manchester’s Airport City which is hoped will strengthen business links between Britain and the world’s second largest economy.

Beijing Construction Engineering Group (BCEG) has agreed a joint venture with Manchester Airports Group (MAG), UK construction group Carillion, and the Greater Manchester Pension Fund on the development which is expected to create around 16,000 new jobs and attract international businesses.

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