Amazon staff listen to customers’ Alexa recordings, report says

Staff review audio in effort to help AI-powered voice assistant respond to commands When Amazon customers speak to Alexa, the company’s AI-powered voice assistant, they may be heard by more people than they expect, according to a report.Amazon employee…

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CES 2019: from beer tech to a banned sex toy – 10 standout gadgets

Also unveiled in Las Vegas: the world’s first rollable TV and Alexa for your toiletThe Consumer Electronics Show in Las Vegas revealed what the tech world has in store for us this year. From the spectacular to the controversial – as well as some total …

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Underpaid and exhausted: the human cost of your Kindle

In the Chinese city of Hengyang, we find a fatigued, disposable workforce assembling gadgets for Amazon, owned by the world’s richest man.Five o’clock in the morning and the young woman’s eyelids are drooping. All night she has been removing spots of d…

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How smart speakers stole the show from smartphones

Amazon and Google believe they’ve struck gold with their voice-controlled speakers while Apple and Microsoft struggle to catch up

Move over smartphones. The battle now raging between the big technology companies for consumer cash is focused on the voice-controlled smart speaker.

Having already conquered the pocket with the ubiquitous smartphone, big tech has been struggling to come up with the next must-have gadget that will open up a potentially lucrative new market – the home.

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Is Alexa to blame for a costly doll’s house being sent to me by mistake?

I’m worried how they got my address but all Amazon says is ‘keep it’

I received a Melissa and Doug Victorian Doll’s House – original price £120, now reduced to £89 – from Amazon which I did not order. The address is my own and it was delivered by DPD, but there was no packing note in the box.

I contacted Amazon but hit a brick wall. Firstly, it is not shown on my orders and, up to this point, there hasn’t been a charge. Secondly, Amazon says it doesn’t know who sent it as it was a logistics company who delivered for a merchant from Amazon Marketplace. Thirdly, it claims not to know who the retailer was that used the delivery service. Amazon says to keep the item, but my main concern is why my account address was used and the failure to say who placed the order.

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Asos app allows shoppers to snap up fashion

Customers upload photo from magazine or social media and retailer finds a selection of similar styles to buy instantly

“Ryan Gosling is my favourite actor so I’m going to look like him,” says the Asos chief executive, Nick Beighton. “Here’s a picture of Ryan looking cool so I’d like something to make me look like just like him. There we go, a printed T-shirt, add it to bag and away we go.”

Beighton is not waving a magic wand, he’s demonstrating new technology that promises to change the way we shop. Again. From seeing something you like to having a parcel winging its way to your home is now possible within seconds as new technologies reboot retailers’ websites for the smartphone age.

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