The supermarket’s loyalty scheme offers up to £40 off a big shop – but you have to pay a feeIt feels a like a return to the 1980s. Tesco is to launch a new Clubcard squarely aimed at getting big-spending householders back into its stores at least twice…Read more
Complaints about rip-offs and rotten service continue apace. Here’s our roundupStrife at low-cost airlines, terrible car hire firms, holiday accommodation scams and a UK train network in meltdown. From a consumer perspective, 2018 was very much the yea…Read more
Network claims my elderly parents’ call from a mobile to my VoIP internet line, lasted 10 hours. But I can prove it lasted a few seconds
My mother and stepfather recently rang my home phone from a mobile. At the time I was forwarding my calls to an internet VoIP line, and although I can prove that the call only lasted a few seconds, TalkTalk’s billing system has logged it at over 10 hours and has charged them £207. Both their mobiles were cut off, and the couple – who are pensioners and rely on their landline to be able to phone doctors etc – were threatened with that being cut off, too.
We have complained, spending hours on the phone. A 50% discount – which I had turned down as, in my view, it needs to be written off completely – was withdrawn. In the end, my parents paid £140 to keep their phone connected. CJ, WinchesterRead more